I bought a 2010 Cadillac CTS4 all wheel drive from them last September but I discovered that 2 of the tires, passenger side front and rear are not the correct size for the car. The 2010 Cadillac CTS4 tires are supposed to be 235/55/r17, the 2 passenger side tires front and rear are 225/55r17. The driver side tires front and rear are 235/55/r17 which are correct. The tires are in excellent shape. On an all Wheel drive vehicle the tires must all be exactly the same tires, size and make, and if not it could cause damage to the all wheel drive system. I ...
One of the salespeople was quite rude to me within the first minute I entered the building, I didn't get his name but his office is the last office to the left when you come through the front doors 0/10 wouldn't recommend him but Steve is a nice polite guy ASK FOR STEVE!
I’ve purchased 2 used vehicles from Rochester Mercedes in the past 4 years, a Lexus and Ram pick up. I did my research and knew exactly what I wanted. In both of these vehicles I found them 90 miles away from Eden Prairie and made the drive to Rochester. I have been very pleased with the process. Only surprises have been good ones.
Not good. Excessive wait time for service. 7 hours for a one hour process and this was with an appointment.
I had an awful experience at the Service Dept MB of Novi and this Service Dept was AMAZING. Helped me really quickly, while the Novi location told me to "YouTube" how to correct my issue on an 85,000$ SUV. They were amazing here and extremely accommodating.
Excellent service in keeping with new covid 19 social distancing protocols. The process of getting a loaner while my car was repaired was seamless. As always, friendly, cheerful people to interact with..
Great service been going there for years .
Prompt, Courteous and Professional service, as always!
Fast service, showed up 20 minutes early they got me in and had me on my way. Within an hour