Straight forward and honest hard to find in High end dealerships
Execlent service at parts department.
Fast Service. Went above and beyond and did extra work on my car at no charge. Thank You!
I took my vehicle here to get the rear automatic trunk diagnosed before a long road trip. I assumed the door motor had gone bad and agreed to a diagnosis fee. They took the car back and determined that the issue was resolved somehow and did not even charge a diagnosis fee. Another time, one of the wheel lug nuts were overtightened by a tire shop. I brought it to their service dept. and they loosened it for me without charging me a dime when they could have easily charged me even $10 or $40. I have been going to them for ~9 years now and also a regular customer (e.g. parts, service) because of honesty, availability of parts, and willingness to help.
I thought the service department staff was excellent. Mike Tatti and Hugh explained what service was needed, answered all my questions and had the car back sooner than expected. Thank you.
From the arrival into the service department throughout every encounter I was treated with impeccable attention and professionalism, and even to the transportation home during the repairs that was done much faster than I expected. I would definitely return here for service and highly recommend them.
AWESOME EXPERIENCE! I took my car in for low pressure with my tire. They found out the rim was cracked. The rim was not in stock so they had to order one. I explained that I had a engagement later that evening so Maria made it possible for me to get a loaner. Kudos to Maria! Great service! Thank you so much Mercedes-Benz of Rochester.