Customer Testimonials

Google logo
Google Feb 14, 2019
 

Straight forward and honest hard to find in High end dealerships

Read at Google

Google logo
Google Feb 2, 2019
 
Google logo
Google Jan 22, 2019
 

Execlent service at parts department.

Read at Google

Google logo
Google Jan 9, 2019
 
Google logo
Google Jan 9, 2019
 

Fast Service. Went above and beyond and did extra work on my car at no charge. Thank You!

Read at Google

Google logo
Google Jan 8, 2019
 
Google logo
Google Jan 7, 2019
 
Google logo
Google Jan 5, 2019
 
Google logo
Google Dec 27, 2018
 
Google logo
Google Dec 25, 2018
 
Google logo
Google Dec 24, 2018
 
Yelp logo
Yelp Dec 22, 2018
 

I took my vehicle here to get the rear automatic trunk diagnosed before a long road trip. I assumed the door motor had gone bad and agreed to a diagnosis fee. They took the car back and determined that the issue was resolved somehow and did not even charge a diagnosis fee. Another time, one of the wheel lug nuts were overtightened by a tire shop. I brought it to their service dept. and they loosened it for me without charging me a dime when they could have easily charged me even $10 or $40. I have been going to them for ~9 years now and also a regular customer (e.g. parts, service) because of honesty, availability of parts, and willingness to help.

Read at Yelp

Yelp logo
Yelp Dec 19, 2018
 

I thought the service department staff was excellent.  Mike Tatti and Hugh explained what service was needed, answered all my questions and had the car back sooner than expected. Thank you.

Read at Yelp

Google logo
Google Dec 18, 2018
 

From the arrival into the service department throughout every encounter I was treated with impeccable attention and professionalism, and even to the transportation home during the repairs that was done much faster than I expected. I would definitely return here for service and highly recommend them.

Read at Google

Google logo
Google Dec 18, 2018
 

AWESOME EXPERIENCE! I took my car in for low pressure with my tire. They found out the rim was cracked. The rim was not in stock so they had to order one. I explained that I had a engagement later that evening so Maria made it possible for me to get a loaner. Kudos to Maria! Great service! Thank you so much Mercedes-Benz of Rochester.

Read at Google


Leave Us A Review