Customer Testimonials

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Google Dec 6, 2018
 

It’s not as good service

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Google Dec 4, 2018
 

On time and as expected

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Google Dec 1, 2018
 

Exceptional sales person Shannon Thompson went above my expectation and made my purchase very easy.

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Google Nov 27, 2018
 

Nice people and great atmosphere. Super clean show room and are very accommodating

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Google Nov 26, 2018
 

Shannon Thompson always provides me with top notch service, whether I see her at the dealership or run into her at the grocery store. She pays attention to what I'm looking for and cares.

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Google Nov 24, 2018
 

I went to Mercedes Benz of Rochester for the professionalism and high standards. They delivered much more. They truley exceeded my expectations. Kamiko Clark was my sales rep and made my experience very pleasant. Darryl Cassa finished up my sale and got me on my way in a very expeditious manner. I look forward to being a lifetime member of the Mercedes family. Thanks to the staff, i am truley satisfied with my purchase.

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Google Nov 21, 2018
 

Excellent service, honest and friendly staff

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Google Nov 21, 2018
 
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Google Nov 20, 2018
 
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Google Nov 15, 2018
 

GREAT friendly team! Maria was fantastic and LeAnne is a pro!

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Google Nov 12, 2018
 

Nice facility with good people. The prices are ...

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Google Oct 30, 2018
 
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Google Oct 13, 2018
 

Superb, keep up the fantastic job you do at Service! Everyone was so accommodating - Steve, Mike, Theresa and you rock Mel! You guys beat Bloomfield hills, Austin TX and Kitchener, ON Canada, those I experienced.

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Google Oct 9, 2018
 

Best dealership I’ve dealt with in a long time. Marty was our salesman and was great to work with. I had a Range Rover but refused to get another because of the way they acted at that dealership. Apples to apples my Range Rover was more expensive but I didn’t get nearly the service or even a full tank of gas and when I asked about fixing little things on the car I was told then they couldn’t sell it at the current price if they fixed things. Little things like cracked wood trim. At Mercedes they fixed the same crack in the car that I just purchased without even asking them to. Not to mention at Range Rover the salesman would only talk to and acknowledge my husband and when I said to my husband that I wasn’t sure if I wanted him to spend that much on a car, the sales guy piped in saying with a snotty attitude “Oh give me a break you have a Louis Vuitton purse.” Then he didn’t even remember who we were when we called back an hour later. It was the complete opposite at the Mercedes dealership. Every single person we encountered said hello as they walked passed, we weren’t shuffled around to 10 different people to sign different paperwork or pressure us into buying other stuff. The process was very simple, smooth, explained well and there wasn’t any cheesy sales tactics or unnecessary comments thrown at us. The atmosphere was very welcoming and friendly. At Range Rover they acted like they were doing us a favor and oh did I mention the woman hater sales guy wouldn’t even let me test drive out of the parking lot. At Mercedes he had me drive on smooth roads and bumpy roads to test out the ride. Marty was also super accommodating to our schedule and answered all our questions plus provided a full tour of the car and made sure the car was like new before I left the lot. I would recommend this dealership to anyone.

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Google Oct 2, 2018
 

I am completely satisfied. Bud was a great help and a wonderful service person. Great job! I would return when needed.

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