Customer Testimonials
It’s not as good service
On time and as expected
Exceptional sales person Shannon Thompson went above my expectation and made my purchase very easy.
Nice people and great atmosphere. Super clean show room and are very accommodating
Shannon Thompson always provides me with top notch service, whether I see her at the dealership or run into her at the grocery store. She pays attention to what I'm looking for and cares.
I went to Mercedes Benz of Rochester for the professionalism and high standards. They delivered much more. They truley exceeded my expectations. Kamiko Clark was my sales rep and made my experience very pleasant. Darryl Cassa finished up my sale and got me on my way in a very expeditious manner. I look forward to being a lifetime member of the Mercedes family. Thanks to the staff, i am truley satisfied with my purchase.
Excellent service, honest and friendly staff
GREAT friendly team! Maria was fantastic and LeAnne is a pro!
Nice facility with good people. The prices are ...
Superb, keep up the fantastic job you do at Service! Everyone was so accommodating - Steve, Mike, Theresa and you rock Mel! You guys beat Bloomfield hills, Austin TX and Kitchener, ON Canada, those I experienced.
Best dealership I’ve dealt with in a long time. Marty was our salesman and was great to work with. I had a Range Rover but refused to get another because of the way they acted at that dealership. Apples to apples my Range Rover was more expensive but I didn’t get nearly the service or even a full tank of gas and when I asked about fixing little things on the car I was told then they couldn’t sell it at the current price if they fixed things. Little things like cracked wood trim. At Mercedes they fixed the same crack in the car that I just purchased without even asking them to. Not to mention at Range Rover the salesman would only talk to and acknowledge my husband and when I said to my husband that I wasn’t sure if I wanted him to spend that much on a car, the sales guy piped in saying with a snotty attitude “Oh give me a break you have a Louis Vuitton purse.” Then he didn’t even remember who we were when we called back an hour later. It was the complete opposite at the Mercedes dealership. Every single person we encountered said hello as they walked passed, we weren’t shuffled around to 10 different people to sign different paperwork or pressure us into buying other stuff. The process was very simple, smooth, explained well and there wasn’t any cheesy sales tactics or unnecessary comments thrown at us. The atmosphere was very welcoming and friendly. At Range Rover they acted like they were doing us a favor and oh did I mention the woman hater sales guy wouldn’t even let me test drive out of the parking lot. At Mercedes he had me drive on smooth roads and bumpy roads to test out the ride. Marty was also super accommodating to our schedule and answered all our questions plus provided a full tour of the car and made sure the car was like new before I left the lot. I would recommend this dealership to anyone.
I am completely satisfied. Bud was a great help and a wonderful service person. Great job! I would return when needed.
