Always professional! I been going here for about 3 years now. I had a small issue after picking up the car but the dealer sent a tech (Paul) to my location even though they were done for the day. Thank you Tracy, Paul and Daniel.
Service for my MB went well at this dealership where it’s a comfortable experience for clients waiting on repairs by providing coffee, snacks, couch, big screen and even a small work area to plug-in. Bud Thorn at the service counter plays a key role here in making the experience good, the younger staff could learn to be more like him. Overall, better dealership than MB of Novi’s Service, don’t get me started about MB of Novi.
I was very pleased with the excellent service I received at the Mercedes-Benz of Rochester. Everyone was very friendly and helpful, and Shannon took great care of me while getting me into my first Mercedes. Thank you guys!
Dan was great to work with. He made the whole process of getting a new car super easy and fast. I would definitely recommend him if you are in the market for a new vehicle.