Superb, keep up the fantastic job you do at Service! Everyone was so accommodating - Steve, Mike, Theresa and you rock Mel! You guys beat Bloomfield hills, Austin TX and Kitchener, ON Canada, those I experienced.
Best dealership I’ve dealt with in a long time. Marty was our salesman and was great to work with. I had a Range Rover but refused to get another because of the way they acted at that dealership. Apples to apples my Range Rover was more expensive but I didn’t get nearly the service or even a full tank of gas and when I asked about fixing little things on the car I was told then they couldn’t sell it at the current price if they fixed things. Little things like cracked wood trim. At Mercedes they fixed the same crack in the car that I just purchased without even asking them to. Not to mention at Range Rover the salesman would only talk to and acknowledge my husband and when I said to my husband that I wasn’t sure if I wanted him to spend that much on a car, the sales guy piped in saying with a snotty attitude “Oh give me a break you have a Louis Vuitton purse.” Then he didn’t even remember who we were when we called back an hour later. It was the complete opposite at the Mercedes dealership. Every single person we encountered said hello as they walked passed, we weren’t shuffled around to 10 different people to sign different paperwork or pressure us into buying other stuff. The process was very simple, smooth, explained well and there wasn’t any cheesy sales tactics or unnecessary comments thrown at us. The atmosphere was very welcoming and friendly. At Range Rover they acted like they were doing us a favor and oh did I mention the woman hater sales guy wouldn’t even let me test drive out of the parking lot. At Mercedes he had me drive on smooth roads and bumpy roads to test out the ride. Marty was also super accommodating to our schedule and answered all our questions plus provided a full tour of the car and made sure the car was like new before I left the lot. I would recommend this dealership to anyone.
I am completely satisfied. Bud was a great help and a wonderful service person. Great job! I would return when needed.
The entire staff was very friendly and personable
My husband and I were very satisfied with the overall experience this location has provided. From start to finish I felt welcomed and had all questions or concerns answered in a candid fashion. Marty was our Sales Rep. and I couldn't have asked for better!
Brought my C300 Mercedes Benz in to replace a front windshield that had been shattered by a "flying rock". A courtesy vehicle was provided as I had to leave it overnight. The next day I returned to pick up my vehicle, which was washed and ready to go. Thanks to Service Staff at Mercedes Benz of Rochester, Michigan; Mike in particular!!!1
The best customer service I’ve ever experienced! The service manager Steve is absolutely wonderful and truly goes out of his way to make sure every customer is completely satisfied.
My experience at Mercedes Benz Rochester was nothing short of exceptional in my opinion they are a cut above the rest!!!
My 8 month old son decided he had to poop as we pulled up for an oil change. Forgetful dad forgot wipes. They gave me wipes and a changing table in the waiting lounge. They went above & beyond. Thanks, from Miles & I.
Service dept was just as awesome as Patrick was when we purchased our vehicle. I recommend them for price, service and after the sale continued service.
Bud and the service team continue to live up to very high expectations! Thanks for such an exceptional experience!