Excellent customer service & very knowledgeable about my vehicle needs & service requirements, appointments are avail during my time frame.

The ease of selecting what service you would like done was exceptional. Staff knowledgeable, friendly and professional.

A great experience from everyone! Doug, their General Manager, treated me like his cousin. Thanks for all the personal treatment we received from Sales to Service. A VERY satisfied customer!

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April helped a lot！buy one trade in one finished just in a few hours！

Job well done, on time , very detailed explanation with phone call followed by email. Car was clean and on time. Thanks

The service was timely and very efficient. I was kept informed of the progress and shown pictures of the actual parts that needed to be repaired. I would take my car there again for any future repairs.

Jonah and Melissa In service, along with their boss Steve, andShannon in sales and Mike in sales, were all outstanding during a very difficult and arduous process in purchasing a new car during Covid. Shannon spent over two hours explaining all of the systems and operation of the new 580. Service service department did A thorough and timely job of preparing wheels and doing regular service maintenance service on the GLS 550 also. They are very professional hard-working and represent Mercedes well. Kudos to Doug Stanley the general manager of the dealership.

I choose this dealership as my purchasing dealership because of the customer service. I visited the dealership 2 times before I selected a car. I was treated with kindness and without judgement. I had numerous questions and the staff was patient and willing to answer all of my questions. After deciding on a vehicle, I was encouraged and not pressured into making a purchase. The sales person (Shannon) made my first Mercedes purchase experience a great experience!

Why go anywhere else if you get the best services by all of their team? All my questions and their attention to my needs were met better than any dealer over the last 20 years I have owned a Mercedes. Mike Legg , Sales Manager and April were nice and also followed up with a call to see how I liked the car. Thank you for making this so enjoyable.

Dropped the car off for service. It was done when promised and everything was correct.

Fast friendly fair. Nice job Shannon and team.

It was easy to call and make an appointment. Repair was made as promised

Mercedes of Rochester performed all the requested maintenance really fast and returned my AMG back washed, cleaned and running smooth

Service was exceptional and Dan got the job done they didn’t have the car I wanted in stock but he went above and beyond to find it for me very great customer service !

Jonah, and the service team did a great job. Would for sure go back.

Melissa was exceptional. She set up the appointment and coordinated the complete service.

Everything was excellent: Advisor was kind, considerate and knowledgeable. Service was prompt , and car performance better after maintenance.

I had a passengers side airbag re-call taken care of. What's interesting is that I was going to have the work done at another dealership but did not because they told me it was an all day job and I'd have to leave my car. Well Rochester Hills got the job done in 1.5 hours!!! Love them, efficient, courteous...can't ask for anything more!!

Pleasant experience and staff was very courteous and pleasant to deal with.

Ms. April Bloom was an awesome salesperson. She was kind, friendly and very helpful.

As always, service continues to be exceptional, salesman is always available and helpful.

What’s expected to come from a high end dealer..... however Dan works in the showroom I believe, who is exceptional. He befriended me the first day I was in and he has taken great care of me and my experience at Mercedes ever since. Get this guy a raise!

First of all I can't say enough about my salesman Plamen. He is so knowledgeable about Mercedes. Can answer any questions you may have. I was very undecisive about what I wanted(color features ect.) He was so patient with me during the process. The staff always handles issues if I have any. I have been a SATISFIED customer since 2002. I would highly reccomend this dealer and Plamen if your considering a vehicle. Thank you again. I really like my 2021 GLC.

for many years we have bought MB from your dealership because of Plamen Dimitrov. He is the kindest and best car salesman that i have ever met. it would be quite difficult to buy a car from anyone else!!!!

Outstanding service I brought my car in for a few minor repairs my C300 from the time I made the appointment to the time the car was brought in my loaner melissa and the staff in the service department words cant describe how good they are the service on the car mechanics did a phenomenal job and I did take consideration some of the recommendations as always the Rochester dealership Mercedes-Benz is a top-notch place

Excellent customer service.

The MB VIRUS is back in business. If anyone wants top notch quality, be patient, the guys at MB Rochester will eventually figure it out, fix it, will make good recommendations and in the end you will end up a happy customer.

My first time buying a car out of state and Shannon made everything extremely easy and perfect for me. I asked few questions about the car I choose and all her answers were right because I actually bought the without test driving it. Yes it was a great risk for me but Shannon gave me her words the car is in perfect condition and I am so glad I decided to trust her words. Shannon is the real deal if you wanna buy any kind of car at this dealership. Thank you once again Shannon I love my new car. 😊

Plamen is the reason we prefer this dealership. Truly top notch exceptional service.

I was told of every step and my car runs better than ever.

They ordered the car,kept me updated on the assembly,,then delivered in a timely,manner,in spite of all the hold ups the world is enduring right now,it was easy like 1,2,3.

Easy, reasonably fast, waiting room could be better.

I was greeted at appointment time. Vehicle was ready for pickup when promised. No repair was necessary and I was told why.

I was missing some items for the closing and Steve was very patient and allowed me to take the car home and return with the items.

I was looking for a replacement Mercedes. My wife wanted a silver one. I was looking for a certified C300 4MATIC Sedan or Coupe. I looked on line at all Mercedes dealers in metro Detroit area for about a month. But when a new one came up at this dealership that was originally a dealer loaner 2019 that only had 70 miles on it due to the pandemic, I stop by to look at it. The price was higher than 2 year old used car but it was a new one (almost). It also had an extra year warranty to 5 years. The dealer ...

New to the area and needed emergency service to repair our GLA250. Mercedes of Rochester was the only service center with an available appointment. After reading past reviews, I was certainly concerned but scheduled the emergency service...and I'm glad I did!! The service department was friendly and professional. Melissa was definitely a standout, and was able to get repairs done same day with no surprises. I will continue to use them for further service. Thanks for the good service experience.

Steve, who is the Used Car Manager, personally assisted me with my purchase. He made this experience a great pleasure. The facility provided a clean and safe environment. The purchase process itself was fast and well organized. The staff overall was very helpful and collectively worked well together to provide great customer service.

Recently had dealings with MB at Rochester and was pleased with our experience. Dan was very helpful every step of the process. Hoping that we continue to receive such friendly and professional care.

I have lost count of how many Mercedes I have leased through Mercedes-Benz Rochester, Plamen is fantastic to work with. He makes everything simple and streamlined.

Great experience!!

Best place came cause I was hearing nosie they fixed the issue asap for a great deal a plusss service

Plamen has been my Sales Pro for over 10 years. Always a pleasure working with him.

Great Service!! I was very happy with how I was treated as well as the quality of the workmanship. I would recommend this dealership highly. Thank you.

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Great service. On time with a smile great waiting area, coffee and highly professional all around. I rather go there then a closer dealership.

The best service experience In and out , quick and quality service

Very professional and helpful.

Mercedes Benz of Rochester, MI provides exceptional customer service. Especially appreciate the on time appointment program that reduces the wait time prior to, during, and following the service appointment.

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Friendly, quick & efficient. Much improved. I will always go back for their service.

I was in a rush and the team was very good about getting my service done without delay.

nice people

Quick and Excellent work on my GL. They will make recommendations as far as maintenance and provide estimates. I trust that they will take good care of my car as much as I do.

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First time I purchased a Mercedes. I met with Shannon who made the purchase seamless, easy and fun. I got the exact unit I wanted. I would highly recommend Shannon - she’s knowledgeable and kept me well informed of all my options including services.

Well, Cool seat has loud fan noise for front LH/RH. (C300) Inspection result is under specification. It seems necessary to benchmark other car brands.By the way, receptionist is so kind. That's all.

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Craig.. (The GM ) was awesome. That's why I keep buying my cars from this dealership.

They took care of me in a timely fashion, were extremely courteous and basically made what should have been a frustrating experience worry free! Thanks to all, and in particular the Service department!

Steve and Crew are Knowledgeable, Sharp and Provide Good Service.

Being on a trip from out-of-state, my S-550 would not start one morning in a friend's driveway. The battery appeared to be totally dead and I was getting Auxiliary Battery Warning messages. I jump-started it and drove over to MB Rochester. They were extremely polite and apologetic for the problem, and called me a few hours later to say that the problem had been found. Drove it home without any issues. Very pleased with service here.

Always the best service for the best cars!

My visit was just for an oil change, but I was treated with all courtesy. The service was performed in record time. And I was out of the dealership and on my way home. All in all, the experience met and exceeded my expectations. That's why Mercedes Benz of Rochester is my dealership.

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Thank you to the Service Department at Rochester Hills Mercedes. We appreciate your quick action to get our vehicle repaired and returned so quickly. THANK YOU:) !!!

Your team helped me late on a Friday afternoon after I had a tire blow out unexpectedly. I was in and out for a trouble free weekend! Thanks!

Dealer service continues to be over the top, makes sure that the customer feels great about the dealer selection. Salesman is the best! Would buy again, and make recommendations to friends and family.

We have bought 2 cars from the dealer and both were good experiences . Our salesman Marty Ostrowski was great he is all about wanting you in the right car and a no pressure approach . We really enjoyed working with him and the extra time he spent going over all the features of the cars.

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