Professional Service and on time appointments.

The service was easy to set up. They were prompt, courteous and professional. The service was completed as promised. The facility is clean and welcoming.

Marty went above and beyond to answer all my questions and make my purchase fast and easy. He was so informative about the Vehicle and took the time to send me videos for easy use. Highly recommend his services.

Wonderful. Honest. Reasonable and truly caring. If you take your Benz anywhere else you’re losing time and money.

I recently visited the service department and was thoroughly impressed by their exceptional service. The manager ” Tom” was not only incredibly nice and helpful, but he also demonstrated a high level of professionalism. They took care of my car swiftly, ensuring that everything was done correctly and in a timely manner. Their attention to detail and commitment to customer satisfaction really stood out. I highly recommend their services to anyone seeking reliable and efficient car maintenance.

Your service was timely, professional and efficient. Thanks

I was there for servicing and Adam handle the matter. He made everything easy for me. Really appreciate the help from employee ‘ADAM’.

MB has always stood behind its name.

Amazing experience and service from the initial phone call. My primary dealership couldn't service me the morning of my appointment due to power outage. I googled the next closest (40 min drive) Mercedes dealership. I called, explained my situation and they were able to schedule me that same day. Each and every team member there was welcoming and accommodating. Although this location is actually a 1 hr 30 min drive from my town, I'm definitely considering making them my primary dealership for my annual maintenance and service.

Very good services. Thanks

Excellent customer service!!

Joey in service was one of the most knowledgeable and nicest person , what a asset to your dealership!

Sherry was excellent. She listened, explained the process well, followed up with me on the status and took care of the problem. I am extremely happy with her service.

Good job

First time at MB of Rochester and the service was exceptional.

Speedy service!

Service was great Car finished on time

I had a great experience buying a car here, online. Chad Palmer took my cold call inquiring about a very slightly used EQB. He was engaging, friendly, and quick to follow up, despite me being a few states away. I initially tried to buy a different car from a different dealer, and when I told him, instead of immediately ghosting me, he congratulated me--classy. Turns out the other car deal fell apart, so I contacted Chad again, and found the EQB was still available. The price was very reasonable, and we had the paperwork in motion within a day or ...

All I can say is thank you to Shannon for the amazing service she provided . You made me a believer again due to prior experience. Everyone went above and beyond my expectations..I am truly grateful and I have the BOMB of a car!! I will definitely be back again!! Thank you for your first class service!! You made me tear up Shannon...

Service reps were great to work with. They had my car in in a timely fashion. We were running a bit late because of construction, and they were more than accomodating.

Great service by Sherry

Shannon was a pleasure to work with ! Very knowledgeable and experienced. I would highly recommend Shannon if you are looking for a new Mercedes!!

Fantastic customer service by Dan. He was very patient and happy to answer any questions we had.

The team here is top notch. Adam from the service team kept me posted on the repairs required on my vehicle and answered all my questions in a professional and efficient manner. The service tech performed nice clean work, everything is working and looks great!

Good service!! Expensive, but worth it.

If you ever visit this dealership makes sure to talk to Marty he is one of the best salesmen I’ve ever dealt with. He helped with the purchase of a new vehicle today and I couldn’t be happier.

Service advisor met me promptly He answered all my questions. Made sure my vehicle was ready when prompt.

Plamen Dimitov and his staff especially Sherry with the service department are awesome people. Thank you.

I was an out-of-state buyer looking for a specific vehicle. From the very first phone conversation with the salesman, Dan Rus, the entire transaction was extremely professional. Dan was very responsive with my calls and texts. I have bought a number of other luxury brand vehicles and Dan professionalism, responsiveness and knowledge made this the best buying experience I have ever had. I will certainly consider making the nearly 4 hour trip to Rochester Hills MB when I am looking to buy my next car. Thank you Dan, Heather and the entire team there at MB of Rochester.

experience working with Jake in the service department was great! He is a good communicator and service was accomplished in a timely manner . Very glad I chose to service my car in this dealership and love the excellent customer service. Highly recommended!

Tom the Service Department Manager was polite and took time to explain the aspects of Service B as this was the first time for my vehicle. He then was sure to provide a shuttle downtown. Shawn (Sean), the driver, was courteous, respectful of others on the road and to me. Great customer service as always. It’s so nice to see that not only is my Salesperson Shannon exceptional, the vehicle is outstanding, but the service department and other employees on staff also follow suit. Love this dealership♥️

Great experience as always! Jake in the service department was great at communicating and setting expectations. The car came back very clean and running perfect. Thanks, service team, for another great experience.

We just purchased a new Mercedes from this dealership and could not be happier with the process. Mike and Marty are super friendly and knowledgeable. They are respectful of our time and had vehicles ready for us to test drive the moment we arrive. Both are extremely patient with our questions and the car buying process as we had to wait to confirm our prior vehicle was totaled. Mike kept me updated on inventory and arrivals of new vehicles. They are great with follow ups and made us feel comfortable.

This is my second car i have from dan he’s the best and he’s ver helpful

Excellent customer service! This is true customer service and satisfaction.

Working with Shannon Thompson was nothing less than a exceptional experience. In August 2022 my mother informed me she'd like to get a new GLA 250. I began searching for Mercedes dealerships and more importantly a great sales associate to work with my mom and I came across Shannon's name several times at Mercedes of Rochester. Over the past 10 months Shannon gave my mother and myself perfect customer service. She never tried to up-sale my mom, she kept her updated through the entire process and even took the time to oblige a couple special request I had like putting a ...

Great Service

My experience working with Marty and Mike was great! I found exactly the car I wanted and was able to get the process done from start to finish within a day. Very glad I chose to buy from this dealer and love the excellent customer service. Highly recommended!

Great customer service! Sherri and the techs are all excellent!!!

Great service got me in and out

Thank you so much again Marty for all of your help with purchasing my first Mercedes. You made the entire process very easy and smoothly for me. I’m obsessed with my car, it’s beautiful and so perfect.

Well done, car is functioning well. Thanks for your efforts, really appreciate it.

I was not asked to spend more though they said it may be needed at first, excellent customer friendly atmosphere with coffee, soda, chips etc, (though I was fasting for Ramadan),very friendly and each of them was contacting eyes with smile and silent smiley questions face if they could help. My representative was also five star.Thanks

Corey is the the BEST

I purchased my car online. The dealership was extremely easy to work with. I drove from St. Louis to pick up the car signed the paperwork gave them the check and was back on the road within an hour or so. Easiest vehicle purchase transaction I’ve ever been involved in.

Corey he was service department very nice young man Corey he was very nice young man he understand me I understand him I’ve been there first time Rochester Hill today service I am highly recommend that place beautiful people working there even cashier he was smiling picking money$$$$$$ I was very pleased it’s going to be now on my place

I simply responded to a recall notice - however, the dealership informed me the recall repair had been completed on previous visit and somehow the same recall was issued to ma again. Three visits for the same recall, I've waited for over 6-7 hours for one recall. While all employees were courteous & professional, I hope they properly record this recall visit so I don't have to wait again for this recall. Next recall notice, I'll be sure to check before I visit, if this recall repair has already been completed.

I had no appointment for my car and the battery was bad. I was able to get an appointment with the Rochester location. They were very kind and helpful.

Carrie was very helpful and provided wonderful service

Great experience working with Dan Rus at MB of Rochester! Professional, answered all questions, and helped make the transaction very smooth! Thank you!

Had a good experience this time. Thanks to Adam

Excellent service. Jake is always on top of it with my service & paul is a great service tech

I recently purchased a vehicle from Mercedes-Benz of Rochester and I have to say that my experience with my Marty Ostrowski was nothing short of exceptional. From the moment I walked into the dealership, he greeted me with a warm smile and made me feel very welcome. He took the time to listen to my needs and preferences, and showed me just the car I needed. He was very knowledgeable about the new features from Mercedes, and was able to answer all of my questions without hesitation. I never once felt pressured or rushed during the entire process. Once I ...

I love coming to this location Very very nice people

Tech was great and responsive, loaner was awesome and ready to go, payment paper ready when i walked in. Excellent?

Sherry Hopkins is amazing to deal with.

Tom and his team have been doing a great job with the service department. I had my concerns but they were quickly resolved by Tom and his confidence in the service team. As for Sales, Shannon has been great to work with. She is thorough in the sales process and on top of any issues that arise. I look forward to continue coming to MB of Rochester for my vehicles and services.

Completed when they said. Can in a little cheaper.

Very good service

Corey Hubbard was excellent in his handling of my needs. Will come back to this MB location.

Great People