Service was exceptional and Dan got the job done they didn’t have the car I wanted in stock but he went above and beyond to find it for me very great customer service !

Mercedes of Rochester performed all the requested maintenance really fast and returned my AMG back washed, cleaned and running smooth

Jonah, and the service team did a great job. Would for sure go back.

Melissa was exceptional. She set up the appointment and coordinated the complete service.

Everything was excellent: Advisor was kind, considerate and knowledgeable. Service was prompt , and car performance better after maintenance.

I had a passengers side airbag re-call taken care of. What's interesting is that I was going to have the work done at another dealership but did not because they told me it was an all day job and I'd have to leave my car. Well Rochester Hills got the job done in 1.5 hours!!! Love them, efficient, courteous...can't ask for anything more!!

Pleasant experience and staff was very courteous and pleasant to deal with.

Ms. April Bloom was an awesome salesperson. She was kind, friendly and very helpful.

As always, service continues to be exceptional, salesman is always available and helpful.

What’s expected to come from a high end dealer..... however Dan works in the showroom I believe, who is exceptional. He befriended me the first day I was in and he has taken great care of me and my experience at Mercedes ever since. Get this guy a raise!

First of all I can't say enough about my salesman Plamen. He is so knowledgeable about Mercedes. Can answer any questions you may have. I was very undecisive about what I wanted(color features ect.) He was so patient with me during the process. The staff always handles issues if I have any. I have been a SATISFIED customer since 2002. I would highly reccomend this dealer and Plamen if your considering a vehicle. Thank you again. I really like my 2021 GLC.

for many years we have bought MB from your dealership because of Plamen Dimitrov. He is the kindest and best car salesman that i have ever met. it would be quite difficult to buy a car from anyone else!!!!

Outstanding service I brought my car in for a few minor repairs my C300 from the time I made the appointment to the time the car was brought in my loaner melissa and the staff in the service department words cant describe how good they are the service on the car mechanics did a phenomenal job and I did take consideration some of the recommendations as always the Rochester dealership Mercedes-Benz is a top-notch place

Excellent customer service.

The MB VIRUS is back in business. If anyone wants top notch quality, be patient, the guys at MB Rochester will eventually figure it out, fix it, will make good recommendations and in the end you will end up a happy customer.

My first time buying a car out of state and Shannon made everything extremely easy and perfect for me. I asked few questions about the car I choose and all her answers were right because I actually bought the without test driving it. Yes it was a great risk for me but Shannon gave me her words the car is in perfect condition and I am so glad I decided to trust her words. Shannon is the real deal if you wanna buy any kind of car at this dealership. Thank you once again Shannon I love my new car. 😊

Plamen is the reason we prefer this dealership. Truly top notch exceptional service.

I was told of every step and my car runs better than ever.

They ordered the car,kept me updated on the assembly,,then delivered in a timely,manner,in spite of all the hold ups the world is enduring right now,it was easy like 1,2,3.

Easy, reasonably fast, waiting room could be better.

I was greeted at appointment time. Vehicle was ready for pickup when promised. No repair was necessary and I was told why.

I was missing some items for the closing and Steve was very patient and allowed me to take the car home and return with the items.

I was looking for a replacement Mercedes. My wife wanted a silver one. I was looking for a certified C300 4MATIC Sedan or Coupe. I looked on line at all Mercedes dealers in metro Detroit area for about a month. But when a new one came up at this dealership that was originally a dealer loaner 2019 that only had 70 miles on it due to the pandemic, I stop by to look at it. The price was higher than 2 year old used car but it was a new one (almost). It also had an extra year warranty to 5 years. The dealer ...

New to the area and needed emergency service to repair our GLA250. Mercedes of Rochester was the only service center with an available appointment. After reading past reviews, I was certainly concerned but scheduled the emergency service...and I'm glad I did!! The service department was friendly and professional. Melissa was definitely a standout, and was able to get repairs done same day with no surprises. I will continue to use them for further service. Thanks for the good service experience.

Steve, who is the Used Car Manager, personally assisted me with my purchase. He made this experience a great pleasure. The facility provided a clean and safe environment. The purchase process itself was fast and well organized. The staff overall was very helpful and collectively worked well together to provide great customer service.

Recently had dealings with MB at Rochester and was pleased with our experience. Dan was very helpful every step of the process. Hoping that we continue to receive such friendly and professional care.

I have lost count of how many Mercedes I have leased through Mercedes-Benz Rochester, Plamen is fantastic to work with. He makes everything simple and streamlined.

Great experience!!

Best place came cause I was hearing nosie they fixed the issue asap for a great deal a plusss service

Plamen has been my Sales Pro for over 10 years. Always a pleasure working with him.

Great Service!! I was very happy with how I was treated as well as the quality of the workmanship. I would recommend this dealership highly. Thank you.

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Great service. On time with a smile great waiting area, coffee and highly professional all around. I rather go there then a closer dealership.

The best service experience In and out , quick and quality service

Very professional and helpful.

Mercedes Benz of Rochester, MI provides exceptional customer service. Especially appreciate the on time appointment program that reduces the wait time prior to, during, and following the service appointment.

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Friendly, quick & efficient. Much improved. I will always go back for their service.

I was in a rush and the team was very good about getting my service done without delay.

nice people

Quick and Excellent work on my GL. They will make recommendations as far as maintenance and provide estimates. I trust that they will take good care of my car as much as I do.

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First time I purchased a Mercedes. I met with Shannon who made the purchase seamless, easy and fun. I got the exact unit I wanted. I would highly recommend Shannon - she’s knowledgeable and kept me well informed of all my options including services.

Well, Cool seat has loud fan noise for front LH/RH. (C300) Inspection result is under specification. It seems necessary to benchmark other car brands.By the way, receptionist is so kind. That's all.

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Craig.. (The GM ) was awesome. That's why I keep buying my cars from this dealership.

They took care of me in a timely fashion, were extremely courteous and basically made what should have been a frustrating experience worry free! Thanks to all, and in particular the Service department!

Steve and Crew are Knowledgeable, Sharp and Provide Good Service.

Being on a trip from out-of-state, my S-550 would not start one morning in a friend's driveway. The battery appeared to be totally dead and I was getting Auxiliary Battery Warning messages. I jump-started it and drove over to MB Rochester. They were extremely polite and apologetic for the problem, and called me a few hours later to say that the problem had been found. Drove it home without any issues. Very pleased with service here.

Always the best service for the best cars!

My visit was just for an oil change, but I was treated with all courtesy. The service was performed in record time. And I was out of the dealership and on my way home. All in all, the experience met and exceeded my expectations. That's why Mercedes Benz of Rochester is my dealership.

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Thank you to the Service Department at Rochester Hills Mercedes. We appreciate your quick action to get our vehicle repaired and returned so quickly. THANK YOU:) !!!

Your team helped me late on a Friday afternoon after I had a tire blow out unexpectedly. I was in and out for a trouble free weekend! Thanks!

Dealer service continues to be over the top, makes sure that the customer feels great about the dealer selection. Salesman is the best! Would buy again, and make recommendations to friends and family.

We have bought 2 cars from the dealer and both were good experiences . Our salesman Marty Ostrowski was great he is all about wanting you in the right car and a no pressure approach . We really enjoyed working with him and the extra time he spent going over all the features of the cars.

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I owned 2 Mercedes cars and I go to Mercedes of Rochester, MI for regular car services. Recently, I had a starting problem with Mercedes GL 450. I contacted Mercedes Customer service, Rochester, MI. They had sent the crew who came to my house and took the car after the car is jump started. Later, I was informed a diagnosed of dead battery. I was charged $$$ amount to replace a new battery. I was very disappointed because the battery was replaced last year and was under full warranty. I called the Dealership spoke to Doug Stanley General Manager who helped me get ...

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Excellent service in keeping with new covid 19 social distancing protocols. The process of getting a loaner while my car was repaired was seamless. As always, friendly, cheerful people to interact with..

Great service been going there for years .

Experience in the service department is always exceptional from the intake to cashier. Car was ready when promised. And spotless. I am always happy when I leave.

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Prompt, Courteous and Professional service, as always!

Very courteous, took time to diagnose the problem with my car and resolved it.

Fast service, showed up 20 minutes early they got me in and had me on my way. Within an hour

Marie greeted my husband and I immediately when we entered the service area She answered every question we had with a bright smile and a professional response It was our first visit to the dealership and we will continue to bring our vehicle back for service service

Great service by Steve and Dana.

Friendly, quick and great service

Great Job!

I buy from your dealership because of Plamen! Service department is good and your location is great for me. I have bought other Mercedes at different dealerships, I'll stay with the Rochester location. Thanks Plamen

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Marty Ostrowski helped me buy two cars from him and he was very helpful and welcoming. He treated us really nicely and gave us everything we needed.

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They do an excellent job👍

I had a GREAT EXPERIENCE at this dealership. The sales manager Stevie P. treated myself as well as my fiancé with nothing but the upmost respect and dignity! He showed great compassion in our wants and needs. He definitely has our business in the future! This is a GREAT PLACE to buy a vehicle. They ensure your satisfaction is guaranteed!!!!! STEVE P. ROCKS!!!