Was in and out like the service representative said. I was greeted immediately when I came into the service bay. Charge was less than the estimate

Was in and out like the service representative said. I was greeted immediately when I came into the service bay. Charge was less than the estimate

Was in and out like the service representative said. I was greeted immediately when I came into the service bay. Charge was less than the estimate

Great staff, and timely service.Highly recommend.

Great service, great price. Marty is an outstanding sales executive, honest and attentive.Thank you for the great car.

Superior service and sales assistance! Shannon and sales and Sherry in Service, all the way to the top with Doug the manager and we and the receptionist are highly professional and go the extra mile!

Superior service and sales assistance! Shannon and sales and Sherry in Service, all the way to the top with Doug the manager and we and the receptionist are highly professional and go the extra mile!

Steve & I worked though some challenging delivery logistics - and he was able to deliver the car to me at work. Great experience and easy place to work with!

Made a phone call for a service for the next day. They gladly accommodated my time request and finished the job done as promised and i made it to work on time. The work they was great and clean.

Jacob was a great help and very detailed, excellent experience,

The customer service I received was absolutely amazing. Jacob Bell was great he kept me in the loop with what was going on with my car while it was being serviced. In the pass I’ve experienced service providers trying to push me into getting extra stuff done to my car that I really didn’t need, however Mr. Bell did not do that he took care of the immediate needs, and noted for me to get the remaining needs taken care off during maintenance service. This will be my go to shop for my car needs from now on, ...

The MB Service team of Rochester Hills always does an excellent job.

Exceptional service! Mercedes service staff went well out the way to accommodate me. Jake,Ethan and the service desk were more than willing to help me out.

I ordered a new G63 to replace my 2012 G63. Shannon Thompson handles the whole transaction well. - in these Covid times many things have gotten slow and complex. - Shannon kept it all on track and well communicated.

My experience with Mercedes Rochester facility and staff was excellent. The sale by Marty with the assistance of Mike the manager went beyond normal service. The only difficulty we had was the long delivery due to equipment ,port and shipping problems.

Service was good and done in a timely manner. Service rep Sherri was very responsive and informative. Overall experience at this dealership was good and no complaints.

Service visit was great from start to finish. Sherri was a pleasure to work with. Definitely will return in the future and recommend Mercedes Benz of Rochester to anyone.

Just the high level of service you except from Mercedes Benz. I was in & out in record time. Service manager was a prince. Lady that scheduled everything made everything go down flawlessly. Thank you for a great experience.

I went here because another dealership (less than a mile from my house) told me the part i needed for my backup camera was backordered and I had been waiting about 2 months. Mercedes Benz of Rochester got the part in 2 days and had it installed right away!! I will never use the dealership less than a mile from my house again. Thank you Sherry and Mercedes Benz of Rochester!!!

Great service, Great experience!

Great easy experience. Marty is great.

Shannon was amazing She made our experience at Benz of Rochester Awesome, Thank you Shannon for being patient with me and my family & finding the perfect vehicle for me. I appreciate you. Your the best! Thank you again! Kida.

Great customer service. My first car service since I purchased the car In September 2021. Sherry was an excellent representative. She answered all of my questions and provided excellent recommendations. Great Job Mercedes Benz of Rochester!

Service department is really well managed. Had all my needs addressed promptly and correctly. Very friendly and no pushy staff.

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Worked with Dan Rus who was incredibly helpful and knowledgeable. Highly recommend!

Shannon, our sales associate was truly exceptional! She spent the extra time to make sure I knew the features, set up the car preferences and app, and make it all so easy. Excellent communication throughout the process! Five star!

Brought my C300 here for service and everyone was beyond helpful. The service advisor I worked with Jake kept me in the loop and got the repair part quickly. Thank you again. Update: Blew out a tire and came back for service. Tire price was on par with belle tire with dealer quality service.

Good 👍

They were able to get me in for diagnosis the kext day. Originally estimated that it would take 6 hours to repair and completed the job in less then 4 hours. Warm, professional and friendly atmosphere. One of the best, if not the best dealerships in the area.

Great service!

Recently bought a car from this dealership . Even though had some hiccups during the buying process, sales associate Shannon made everything smooth . I defensively bought the car because of Shannon . I would highly recommend to see Shannon if u are thinking of buying a car from the dealership .

I love this Benz of Rochester! They take great care of me every time and I truly appreciate them!

Such a smooth and easy process working with Dan Russ in sales. We are from out of state and with the help of Dan we were able to find my mom her dream car. There were other cars like that close to us, but were willing to fly out just to purchase with Dan. He provided great communication, sent us a personalized video, answered all of our questions and was always easy to get ahold of. Thank you so much for all of your help. Would highly recommend if you want an honest and hardworking salesperson.

Excellent service.

We were very pleased with our experience with Mercedes Benz of Hoffman Estates. Austin was very good with communicating during the whole process. We drove from the Detroit area an the used vehicle we were shopping for was in excellent shape an everything we were looking for. Would definitely recommend to anyone who is looking for a great used vehicle as well as something brand new.

Unfortunately as a result of the current environment purchasing a car has its challenges. The dealership I purchased my last Mercedes from was no help in securing a car. The next two dealerships I contacted were no better and I started to look at other auto manufacturers. Fortunately I contacted Dan Rus at Mercedes Benz of Rochester. Dan exhausted every possible option until he was able to find a vehicle for me. I have been purchasing cars for more than 40 years. Dan’s tenacity and dedication to the needs of his customers are the best I have ever experienced.

Your team was absolutely wonderful. The detailing was worth every penny and my boss was pleased with the Service. You concierge shuttle driver, Dana, was so kind. Jonah also went above and beyond and showed me how to navigate the vehicle better (so I do not have to drive on tippy-toes.)

They always take good. care of my car....

This was our fourth vehicle and Plamen was exceptional as always! We love having him as our sales person.

Jonah is wonderful to deal with. He is very dedicated and thorough. He is also very professional. I feel confident if I have an issue that he will go out of his way to make sure everything is taken care of.

Prompt and polite service. Jonah is a real pro.

great service, very timely. thank you!

Took my 2008 SL550 in for service. Jacob did a fantastic job helping me out with needed repairs. Great communication.

Misty was ready to go with my scheduled service. Robert provided valet service, a nice touch. It was good to see Marty in sales and always pleasant to deal with Leanne.

Very professional. No surprises!

No hassle service. Drop off. Pick up.

Great service was excellent communication.

love this place!

I truly appreciated my Salesman Dan Rus. He truly was very helpful in assisting me in finding the right vehicle.

Everyone was really helpful i will return thanks God bless

A great experience from everyone! Doug, their General Manager, treated me like his cousin. Thanks for all the personal treatment we received from Sales to Service. A VERY satisfied customer!

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Great Service!! I was very happy with how I was treated as well as the quality of the workmanship. I would recommend this dealership highly. Thank you.

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Mercedes Benz of Rochester, MI provides exceptional customer service. Especially appreciate the on time appointment program that reduces the wait time prior to, during, and following the service appointment.

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Quick and Excellent work on my GL. They will make recommendations as far as maintenance and provide estimates. I trust that they will take good care of my car as much as I do.

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