Service is great thanks to Adam. He kept me informed with the progress and responded to my questions within minutes. Many thanks to Shannon. She picked up my car from my home and returned it when service was completed.Due to my family struggles she made this happen. Couldn’t ask for better service…

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Marty was awesome. As an out of town buyer, Marty asked all the right questions and answered mine over a 2-3 day period. We drove nearly 2 hours on a Friday afternoon and within 2 hours of arriving at the dealership, we were on our way home with our first Mercedes Benz (GLE450) and couldn’t be happier with the purchase.

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I took my vehicle in for a “check engine light “that came on and I was due for my yearly maintenance. I was going to be out of town the following week but didn’t want to drive the car with the check engine light on. I dropped the car off on Friday with the knowledge that it would not be taken care of until the following week. I dropped the car off and to my surprise everything was taken care of on Friday and went back to the dealership to pick up the car. It was so nice to ... Read More

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DealerRater - Apr 18, 2025

I took my vehicle in for a “check engine light “that came on and I was due for my yearly maintenance. I was going to be out of town the following week but didn’t want to drive the car with the check engine light on. I dropped the car off on Friday with the knowledge that it would not be taken care of until the following week. I dropped the car off and to my surprise everything was taken care of on Friday and went back to the dealership to pick up the car. It was so nice to have it taken care of early. Adam was very helpful and explained the process to me and contracted that my car was all done and ready to go.

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They have always taken care of me and 7 or 8 cars I've owned

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I had an amazing experience. All my needs were met and I am very happy!

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Very efficient and exceptional ,highly recommended , everything was done with the timely fashion and precision !

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ALL good. My service advisor was prepped and waiting for me and made check in easy. Service took 1/2 hour less time than quoted. Waiting area decent. Shannon noticed me waiting and stopped to chat. My G63 was clean and working perfectly after the service.

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EVERY STAFF MEMBER KNOWS THEIR JOB AND GOES OVERBOARD TO MEET YOU NEEDS EFFICIENTLY AND ONE LEARN HOW TO DO NEW THINGS! PLUS THEY HAVE DOING THIS FOR YEARS…KEEP UP THE SUPERB JOB.

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I purchased-my car just 5 days ago. Since day one, I have experienced ongoing issues, including a glitchy and slow screen, a malfunctioning mirror switch, and now the check engine light has come on. At NO point should these problems be occurring, especially with a vehicle I just purchased. This situation has been a huge inconvenience and has completely overshadowed what should have been an exciting and positive experience

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Very responsive to issues with the vehicle and attention to detail to get it all sort out in a visit.

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Dealership and service was great. Repair prices are totally crazy and a rip off of the customer.

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Dan Rus is always amazing!! He makes the dealership and overall experience better in every way!

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My dear friend Plamen Dimitrov makes my experience exceptional He makes sure my car is treated with such care and returned to me clean and running beautifully. I will always do business with Plamen. There is no one even close to what he can do. HES THE BEST!!!!!.

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Always a pleasure from the minute I walk into the salesroom. That said, even better driving off in a new Mercedes....

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Dealership was able to schedule my service needs around my personal schedule which saved me from having to make multiple trips

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As always, every one is very friendly and helpful. No high-pressure sales tactics, just facts, figures, and answers to questions. As with my other Mercedes, I will be coming back for service as well.

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The service department at Mercedes Benz of Rochester is top quality. I highly recommend this dealership for both sales and service.

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From the time I walked into the showroom until the day I drove off the lot, customer service was top notch. Their team listened to what I was looking for in a vehicle and matched me up perfectly. Truly a concierge experience.

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The Service Department at Mercedes Benz of Rochester is amazing. They are so friendly, professional, and accommodating.

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I always have a good service experience at the Rochester Mercedes dealer and have been going there for the last 7 years.

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I think I’ve gotten know both Jake and Tom Kozlowski in the service department. I trust both of them, listened to and appreciate their advice and follow their lead. Great team effort with no bull!!!

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The Sales Associate, Chad Palmer, was truly exceptional. He was attentive, patient, knowledgeable and if he didn’t have the answer, he would get it. He helped build the perfect optioned vehicle for my wife. Additionally, he has taken the extra time post purchase to answer questions about the options. The dealer parts and service has responded well also. I recommend this dealer!

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Our Salesman, Marty was polite and personable and when we went to pick up the car, he spent a long time taking us through all the different features. Since this was my first electric car, this was extremely helpful!

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Great Service. Wonderful team. Very easy to approve the work recommended by the service technician.

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Shannon was amazing. I retuned to here after 14 years and 6 other vehicles. She and Mike did a great job of getting me the vehicle I wanted! My husband even traded his vehicles and picked a his first Mercedes!!! Thank you guys for taking great care of us both. Shauntice

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Good work and pleasure working with and they got the job done right and in a timely manner.

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It was great to work with Tom Koslowski at the Mercedes Benz of Rochester Dealership.

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Very good service plamen is very good on follow up convenient location in Rochester hills

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Had unfortunately picked up a nail on one of my run flat tires, and as soon as I had noticed it I drove over to the Mercedes Benz of Rochester dealership. This happened during the lunch hour but nevertheless I was greeted promptly by Jak Bell who was able to have another tire in stock and took care of me quickly.

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I appreciate the professionalism interaction with service mrg Tom keeping me up to date on what was going on with my car.

Thanks for your expertise and good works!

Exceptional service for my aging E350; Mercedes Benz of Rochester keeps her running like new. Jacob, my service rep. ensures all maintenance items are completed in a timely manner with the upmost professionalism and courtesy. A very satisfied customer.

Everything was first class at Mercedes Benz of Rochester! My salesperson Dan was professional, knowledgeable and easy to work with. I would highly recommend this particular dealership to anyone looking for a Mercedes.

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The Staff at Mercedes Benz are all AMAZING,! Courteous and very accommodating , Great group of sales and finance ( Kevin) personal so willing to help make the buying process an ease. Highly recommend Dan, and Chad.that took the time to go over the car with me and pointed out some key parts to the car. Mike who helped me organize the items I would need for the sale . It was fun to get a picture of the car and my family in the service lane before we all left . Also the building is very neat ,organized and very clean and ... Read More

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Google - Jun 11, 2024

The Staff at Mercedes Benz are all AMAZING,! Courteous and very accommodating , Great group of sales and finance ( Kevin) personal so willing to help make the buying process an ease. Highly recommend Dan, and Chad.that took the time to go over the car with me and pointed out some key parts to the car. Mike who helped me organize the items I would need for the sale . It was fun to get a picture of the car and my family in the service lane before we all left . Also the building is very neat ,organized and very clean and a nice selection of beverages and snacks while you shop for a vehicle. I couldn’t be happier with my selection of pre owned vehicle and how I and my family were treated ! I would rate MERCEDES BENZ and STAFF 10 Plus Stars !

Reliable and outstanding service! Staff were knowledgeable and attentive, making the entire dealership experience truly exceptional.

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Quality work done on time is the reason why this is the number one Mercedes dealership in southeast Michigan. Outstanding!

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All good, fast and with quality great service by the Rochester dealer. Always friendly and responsive.

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Service Advisor was knowledgeable and got service appointment next day. Overall happy with the service.

Yearly service was done here very well.

Totally professional and knowledgeable, explained the service that was being done. Would recommend dealership first class, (awsome)!

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Perfect

The process could not have been easier thanks to Marty and the team at MB Rochester.

Thank you for the exceptional service you provided to me

Marty Ostrowski and Mike Legg did an exceptional job helping me out and taking care of me as a first time Mercedes buyer.

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All good, fast and with quality great service by the Rochester dealer. Always friendly and responsive.

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Exceptional customer service my attendant was very knowledgeable explaining to me what my A1 service consisted of and the service was faster than expected

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MBB Rochester Hills Team is very professional, everything works smooth and good.

My experience working with Plamen to purchase my 2024 GLC 300 Coupe was exceptional. He is very knowledgeable, professional, and welcoming which made the entire process very enjoyable and seamless. He truly went above and beyond to make sure I was comfortable with my purchase. He took the time to go over every detail and feature of the car with me and answered every single question I could think of. Overall, I am very happy with my car and experience. I would highly recommend Plamen at Mercedes Benz of Rochester to anyone interested in a new car. He will take great care ... Read More

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Google - Mar 22, 2024

My experience working with Plamen to purchase my 2024 GLC 300 Coupe was exceptional. He is very knowledgeable, professional, and welcoming which made the entire process very enjoyable and seamless. He truly went above and beyond to make sure I was comfortable with my purchase. He took the time to go over every detail and feature of the car with me and answered every single question I could think of. Overall, I am very happy with my car and experience. I would highly recommend Plamen at Mercedes Benz of Rochester to anyone interested in a new car. He will take great care of you!

Service provided was exceptional and a loaner was provided for the duration with continuous updates on the status of parts and services.

Everything about this dealership has been exceptional, including the service department and especially my salesperson, Shannon.Thompson. My only complaint would be how many times I have called the main number and encountered a recording directing me to leave a message. However, I simply call Shannon directly and she takes care of my issue. I will definitely buy my next car here - I just hope Shannon is still there in 3 years!

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It was good, except no car to drive while it was being done. My son took off work to rescue us. After driving 3 hours I was surprised that is the policy. Ft Wayne always gave me a car for A and B service.

Very happy with the entire shopping experience. Chad was amazing and is a rockstar!

Convenient and professional. Happy to work with a dealership that completes work on time as scheduled.

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Purchasing my first Mercedes Benz was awesome and extremely exceptional working with Dan Rus at Mercedes Benz of Rochester.

Skip all the other dealership visits and head over to Mercedes-Benz of Rochester and see Shannon! Her customer service and Mercedes knowledge is phenomenal and exceeds normal expectations!!!

Great team. Looking forward to next visit.

Shannon helped with the purchase of my new GLS and she was great throughout the entire process.

Mike Legg Is the best sales manager I have ever spoken with in my life, and I’ve bought many many many cars in my life. He went out of his way to explain everything in detail, near closing time, even though there was no way for me to purchase a vehicle from him. he was very kind and patient and detailed. I will definitely consider doing business with them in the future. God bless you, Mike.

The service provided was exceptional. Adam Kraemer and the team at MB of Rochester went above and beyond to get my issue fixed. They provided me regular updates on the issue and what was being done to fix it. They were very professional, helpful, and accomodating!

Very helpful service. Always willing to go the extra mile to make sure everything is taken care of.

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Fast and friendly service department. Excellent communication via test message! Vehicle was serviced, washed, and ready for pickup much quicker than I anticipated. Paying via website is also very helpful and convenient. Please don't change a thing!

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Service was provided in an exceptional manner..Very pleased

Very helpful service and everyone is exceptional at what they do. Also very knowledgeable and would recommend this dealership to my friends and family

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Adam,Mark, and Paula went above and beyond to make my experience superb !

Very professional the manager that took care of me from when I walked in super amazing made sure I got a ride home just awesome all around.!

I was pleased with how fast they got my car done and the customer service was very nice and friendly.

I had had a strong smell of gasoline inside my cabin on cold days for the past couple of years in my C300. I went to other Mercedes dealerships that could not solve the problem. I brought it to this dealership after some time and it was handled incredibly easily! I worked with the service rep Adam and he was a pleasure - very nice person, explains everything easily and just has a great demeanor. They found two issues - both of which were covered under warranty! It was such a stress relief and I'll be coming back here ... Read More

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Google - Jan 21, 2024

I had had a strong smell of gasoline inside my cabin on cold days for the past couple of years in my C300. I went to other Mercedes dealerships that could not solve the problem. I brought it to this dealership after some time and it was handled incredibly easily! I worked with the service rep Adam and he was a pleasure - very nice person, explains everything easily and just has a great demeanor. They found two issues - both of which were covered under warranty! It was such a stress relief and I'll be coming back here in the future for any service related topics.

Fast and friendly service experience. They were able to get me in quickly for a service appointment because my engine light was on. Every other dealership in the metro area had weeks-long waiting lists for appointments. I appreciated how MB Rochester worked hard to accommodate me.

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Very satisfied.

Amazing service!! Went to pick up a part for my MB GLS 450,2023. Gentlemen walked upto the parts area and showed me the way. Very professional! Location has amazing collection of MB gears, jackets, TShirts, uppers, souvenirs, cap, etc. In 10min in and out. This location now will be my first priority.

Dan Rus is pleasant, knowledgeable, professional and fun to work with. He provided a truly 5 star purchase experience.

Work scheduled and completed on time and very well done. No issues and price was reasonable

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Excellent service of car as expected, and not treated like a number, treated as a person. Great customer service!