Very good service

Corey Hubbard was excellent in his handling of my needs. Will come back to this MB location.

Great People

GREAT SERVICE!

Everything was timely and satisfactory. Staff was friendly and courteous.

I’m a first time Mercedes Benz owner and needed a B1 maintenance service done. Booking my appointment over the phone was quick and easy. Woman who booked my appointment was very kind and thorough with details in what this service entailed. This Mercedes location sent reminder texts for the appointment which was fantastic. Upon arrival all employees that saw me walk through the door greeted me and were very friendly. After checkout and leaving the dealership I instantly noticed a difference in my vehicles performance. They clearly treated my vehicle with care. 10/10. They also provide a shuttle service if ...

Jake was great with our recent service. Smooth and Easy.

On November 17, our GLE350’s MercedesMeConnect app displayed an alert signaling the battery starter status was critical. We called Mercedes-Benz of Rochester (MI) within an hour of its closing time. A technician was at our house within 20 minutes, ran diagnostics and performed a quick charge. We ran the vehicle about 20 minutes. A month later, I can confidently say: “Outstanding Performance” … by Mercedes-Benz for their app design, and especially by the Mercedes-Benz of Rochester Service Department team that far beyond our expectation.

I have an older Mercedes E350 that needs parts from time to time, all I can say about the parts department is WOW! Great people, helpful and knowledgeable. They just add to the wonderful experience of owing a Mercedes vehicle.

Very good service

Bringing in my 2022 S Class for Service A was simple and easy. The experience was great. I was greeted upon arrival, told them I needed the car back by 3:00pm and it was ready at Noon.

Sherry was very helpful

Advisor Sherry was.dedicated to enduring a pleasant service experience. Thank you.

Excellent service!

Sherry is literally amazing.

Very professional and courtesy good service and mechanics know how not to dirty up your vehicle once job is done.. I’ll definitely come back

Very nice experience ,Explained everything to me ! Attentive !

Great customer service!!

Nobody wants to bring in a troublesome vehicle, but I have to say, my service advisor Sherry Hopkins really stepped up and took made my experience awesome. She went above and beyond as my communication was down, so she made sure I was up to date with all. My mechanics nailed the diagnosis, and repaired everything very quickly. Thanks to all !

Excellent

Once again - perfect service

No Scheduling issues. Service performed timely without follow-up problems. Vehicle returned washed and clean, although the Technician forgot to take out the Plastic covers on Steering Wheel and Seat.

Sherry was very honest, professional and kind. Just the kind of customer service you would expect with the MERCEDES BENZ BRAND!

Excellent service

Worked with Michael the last 10 months from order to car arrival. Shannon took care of all the paperwork--made it very easy. Showed me how the car works--but still learning some of the details of the EQS. Beautiful and easy to operate car. The voice control is the best I have come across.

Was in and out like the service representative said. I was greeted immediately when I came into the service bay. Charge was less than the estimate

Was in and out like the service representative said. I was greeted immediately when I came into the service bay. Charge was less than the estimate

Was in and out like the service representative said. I was greeted immediately when I came into the service bay. Charge was less than the estimate

Great staff, and timely service.Highly recommend.

Great service, great price. Marty is an outstanding sales executive, honest and attentive.Thank you for the great car.

Superior service and sales assistance! Shannon and sales and Sherry in Service, all the way to the top with Doug the manager and we and the receptionist are highly professional and go the extra mile!

Superior service and sales assistance! Shannon and sales and Sherry in Service, all the way to the top with Doug the manager and we and the receptionist are highly professional and go the extra mile!

Steve & I worked though some challenging delivery logistics - and he was able to deliver the car to me at work. Great experience and easy place to work with!

Made a phone call for a service for the next day. They gladly accommodated my time request and finished the job done as promised and i made it to work on time. The work they was great and clean.

Jacob was a great help and very detailed, excellent experience,

The customer service I received was absolutely amazing. Jacob Bell was great he kept me in the loop with what was going on with my car while it was being serviced. In the pass I’ve experienced service providers trying to push me into getting extra stuff done to my car that I really didn’t need, however Mr. Bell did not do that he took care of the immediate needs, and noted for me to get the remaining needs taken care off during maintenance service. This will be my go to shop for my car needs from now on, ...

The MB Service team of Rochester Hills always does an excellent job.

Exceptional service! Mercedes service staff went well out the way to accommodate me. Jake,Ethan and the service desk were more than willing to help me out.

I ordered a new G63 to replace my 2012 G63. Shannon Thompson handles the whole transaction well. - in these Covid times many things have gotten slow and complex. - Shannon kept it all on track and well communicated.

My experience with Mercedes Rochester facility and staff was excellent. The sale by Marty with the assistance of Mike the manager went beyond normal service. The only difficulty we had was the long delivery due to equipment ,port and shipping problems.

Service was good and done in a timely manner. Service rep Sherri was very responsive and informative. Overall experience at this dealership was good and no complaints.

Service visit was great from start to finish. Sherri was a pleasure to work with. Definitely will return in the future and recommend Mercedes Benz of Rochester to anyone.

Just the high level of service you except from Mercedes Benz. I was in & out in record time. Service manager was a prince. Lady that scheduled everything made everything go down flawlessly. Thank you for a great experience.

I went here because another dealership (less than a mile from my house) told me the part i needed for my backup camera was backordered and I had been waiting about 2 months. Mercedes Benz of Rochester got the part in 2 days and had it installed right away!! I will never use the dealership less than a mile from my house again. Thank you Sherry and Mercedes Benz of Rochester!!!

Great service, Great experience!

Great easy experience. Marty is great.

Shannon was amazing She made our experience at Benz of Rochester Awesome, Thank you Shannon for being patient with me and my family & finding the perfect vehicle for me. I appreciate you. Your the best! Thank you again! Kida.

Great customer service. My first car service since I purchased the car In September 2021. Sherry was an excellent representative. She answered all of my questions and provided excellent recommendations. Great Job Mercedes Benz of Rochester!

Service department is really well managed. Had all my needs addressed promptly and correctly. Very friendly and no pushy staff.

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Great work and customer service.

Worked with Dan Rus who was incredibly helpful and knowledgeable. Highly recommend!

Shannon, our sales associate was truly exceptional! She spent the extra time to make sure I knew the features, set up the car preferences and app, and make it all so easy. Excellent communication throughout the process! Five star!

Brought my C300 here for service and everyone was beyond helpful. The service advisor I worked with Jake kept me in the loop and got the repair part quickly. Thank you again. Update: Blew out a tire and came back for service. Tire price was on par with belle tire with dealer quality service.

Good 👍