Worked with Dan Rus who was incredibly helpful and knowledgeable. Highly recommend!

Shannon, our sales associate was truly exceptional! She spent the extra time to make sure I knew the features, set up the car preferences and app, and make it all so easy. Excellent communication throughout the process! Five star!

Brought my C300 here for service and everyone was beyond helpful. The service advisor I worked with Jake kept me in the loop and got the repair part quickly. Thank you again.

Good 👍

They were able to get me in for diagnosis the kext day. Originally estimated that it would take 6 hours to repair and completed the job in less then 4 hours. Warm, professional and friendly atmosphere. One of the best, if not the best dealerships in the area.

Great service!

Recently bought a car from this dealership . Even though had some hiccups during the buying process, sales associate Shannon made everything smooth . I defensively bought the car because of Shannon . I would highly recommend to see Shannon if u are thinking of buying a car from the dealership .

I love this Benz of Rochester! They take great care of me every time and I truly appreciate them!

Such a smooth and easy process working with Dan Russ in sales. We are from out of state and with the help of Dan we were able to find my mom her dream car. There were other cars like that close to us, but were willing to fly out just to purchase with Dan. He provided great communication, sent us a personalized video, answered all of our questions and was always easy to get ahold of. Thank you so much for all of your help. Would highly recommend if you want an honest and hardworking salesperson.

Excellent service.

We were very pleased with our experience with Mercedes Benz of Hoffman Estates. Austin was very good with communicating during the whole process. We drove from the Detroit area an the used vehicle we were shopping for was in excellent shape an everything we were looking for. Would definitely recommend to anyone who is looking for a great used vehicle as well as something brand new.

Unfortunately as a result of the current environment purchasing a car has its challenges. The dealership I purchased my last Mercedes from was no help in securing a car. The next two dealerships I contacted were no better and I started to look at other auto manufacturers. Fortunately I contacted Dan Rus at Mercedes Benz of Rochester. Dan exhausted every possible option until he was able to find a vehicle for me. I have been purchasing cars for more than 40 years. Dan’s tenacity and dedication to the needs of his customers are the best I have ever experienced.

Your team was absolutely wonderful. The detailing was worth every penny and my boss was pleased with the Service. You concierge shuttle driver, Dana, was so kind. Jonah also went above and beyond and showed me how to navigate the vehicle better (so I do not have to drive on tippy-toes.)

They always take good. care of my car....

This was our fourth vehicle and Plamen was exceptional as always! We love having him as our sales person.

Jonah is wonderful to deal with. He is very dedicated and thorough. He is also very professional. I feel confident if I have an issue that he will go out of his way to make sure everything is taken care of.

Prompt and polite service. Jonah is a real pro.

great service, very timely. thank you!

Took my 2008 SL550 in for service. Jacob did a fantastic job helping me out with needed repairs. Great communication.

Misty was ready to go with my scheduled service. Robert provided valet service, a nice touch. It was good to see Marty in sales and always pleasant to deal with Leanne.

Very professional. No surprises!

No hassle service. Drop off. Pick up.

Great service was excellent communication.

love this place!

I truly appreciated my Salesman Dan Rus. He truly was very helpful in assisting me in finding the right vehicle.

Everyone was really helpful i will return thanks God bless

Service was good, Jona was very attentive and ordered the part ASAP. I went without a car for 4 days because right now it is my only vehicle. I am disappointed that they don't have a driver after 12 pm to take me back home. The only suggestion is to make sure the inside car is left as is. I had grease on all the carpet including the door panel, floor strips, and by the gas pedal. If they could put mat or something to protect it to make sure they don't get grease in my car, I would appreciate ...

Mr. Marty did phenomenal job. He went above and beyond. He stayed after hours in the weekend and answered all my questions with patience. He even called and emailed me after few days to check if I was doing well. Really appreciate his best response. Everyone there’s helpful, but Marty is the reason why I was satisfied with everything. Will definitely recommend this place.

Joe(Batu??) was awesome; great customer service, knowledge, etc; he deserves an atta boy for sure.

I had an extremely troubling and a difficult repair situation with my 2020 Mercedes. It was not a warranty issue. The entire Mercedes - Benz of Rochester team consisting of the Sales Manager, Service Manager and the Service Staff came together, stuck by me, provided constant communication and provided a temporary fix to my problem. They worked with Mercedes-Benz Corporation for approvals that saved me thousands of dollars. They deserve these 5 stars for their customer service and my sincere Thanks.

Great staff! Very friendly and efficient.

Excellent customer service & very knowledgeable about my vehicle needs & service requirements, appointments are avail during my time frame.

The staff at Mercedes Benz of Rochester Michigan is excellent and I will never go to a different dealership.

The ease of selecting what service you would like done was exceptional. Staff knowledgeable, friendly and professional.

A great experience from everyone! Doug, their General Manager, treated me like his cousin. Thanks for all the personal treatment we received from Sales to Service. A VERY satisfied customer!

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April helped a lot！buy one trade in one finished just in a few hours！

Job well done, on time , very detailed explanation with phone call followed by email. Car was clean and on time. Thanks

The service was timely and very efficient. I was kept informed of the progress and shown pictures of the actual parts that needed to be repaired. I would take my car there again for any future repairs.

Jonah and Melissa In service, along with their boss Steve, andShannon in sales and Mike in sales, were all outstanding during a very difficult and arduous process in purchasing a new car during Covid. Shannon spent over two hours explaining all of the systems and operation of the new 580. Service service department did A thorough and timely job of preparing wheels and doing regular service maintenance service on the GLS 550 also. They are very professional hard-working and represent Mercedes well. Kudos to Doug Stanley the general manager of the dealership.

I choose this dealership as my purchasing dealership because of the customer service. I visited the dealership 2 times before I selected a car. I was treated with kindness and without judgement. I had numerous questions and the staff was patient and willing to answer all of my questions. After deciding on a vehicle, I was encouraged and not pressured into making a purchase. The sales person (Shannon) made my first Mercedes purchase experience a great experience!

Why go anywhere else if you get the best services by all of their team? All my questions and their attention to my needs were met better than any dealer over the last 20 years I have owned a Mercedes. Mike Legg , Sales Manager and April were nice and also followed up with a call to see how I liked the car. Thank you for making this so enjoyable.

Dropped the car off for service. It was done when promised and everything was correct.

Fast friendly fair. Nice job Shannon and team.

It was easy to call and make an appointment. Repair was made as promised

Service was exceptional and Dan got the job done they didn’t have the car I wanted in stock but he went above and beyond to find it for me very great customer service !

Mercedes of Rochester performed all the requested maintenance really fast and returned my AMG back washed, cleaned and running smooth

Jonah, and the service team did a great job. Would for sure go back.

Melissa was exceptional. She set up the appointment and coordinated the complete service.

Great Service!! I was very happy with how I was treated as well as the quality of the workmanship. I would recommend this dealership highly. Thank you.

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Mercedes Benz of Rochester, MI provides exceptional customer service. Especially appreciate the on time appointment program that reduces the wait time prior to, during, and following the service appointment.

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Quick and Excellent work on my GL. They will make recommendations as far as maintenance and provide estimates. I trust that they will take good care of my car as much as I do.

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